I sent the order for cookies to Aqus and to Java Jones, IV to Nate and he had his crew bake the cookies. They delivered the case to Java Jones and just gave me the case for Aqus to label and ship. I first realized that Nate’s crew shorted me 4 cookies and then looking at the order sheet realized that I’d written 12 raisins instead of 24 raisins to Java Jones. Good God!
I’m wondering how I can fill an order of hundreds when I can’t even get two cases right. What a day.
Wednesday, March 31, 2010
More Kitchen Screw-ups.
Just when one thinks that things are going fine, wham, we can screw up royal!!!
Week before last I had 2 re-orders for cases for cookies. I told each company that I’d get their cookies out the following Monday, that would be last Monday.
I called Nate who reported that he would not be able to bake for me; he would not be at the kitchen that week and would have a reduced crew and that I should plan to bake here in Bakersfield. I didn’t have enough almond butter but Nate said that he had enough and would get it to me. I would use the kitchen here near my house.
Because I had 2 huge estimates to write I couldn’t bake until Tuesday, so Tuesday morning I got up at 5a.m. and started mixing cookie dough. My friend Dolly came at 6a.m, we mixed dough, scooped out cookie dough and by 7a.m. we were on our way to the kitchen.
We baked our cookies and with 4 racks we had only 2 oven full to bake. UGH, the 1st 4 racks of cookies came out burned and over baked. I turned the oven down more but the next batch mostly came out over baked. The last came out ok, lots of brown but not burned. Many cookies didn’t spread well as the heat was too high. Less than 1 case baked well.
I couldn’t send the cookies out but also didn’t have enough almond butter to bake more. Nate didn’t think that there was enough almond butter to pick up more and since they do not have the kitchen except for Sunday night and Monday, they could not make more for me.
Now Java Jones is mad, they have lost customers because they had no cookies as I had promised. They have threatened to not order cookies if we cannot deliver as agreed. Aqus has customers asking for the cookies and they are over 1 week overdue.
This is a lesson; I must deliver no matter what happens. Now I must figure out how to make cookies when Nate can’t bake for me.
Week before last I had 2 re-orders for cases for cookies. I told each company that I’d get their cookies out the following Monday, that would be last Monday.
I called Nate who reported that he would not be able to bake for me; he would not be at the kitchen that week and would have a reduced crew and that I should plan to bake here in Bakersfield. I didn’t have enough almond butter but Nate said that he had enough and would get it to me. I would use the kitchen here near my house.
Because I had 2 huge estimates to write I couldn’t bake until Tuesday, so Tuesday morning I got up at 5a.m. and started mixing cookie dough. My friend Dolly came at 6a.m, we mixed dough, scooped out cookie dough and by 7a.m. we were on our way to the kitchen.
We baked our cookies and with 4 racks we had only 2 oven full to bake. UGH, the 1st 4 racks of cookies came out burned and over baked. I turned the oven down more but the next batch mostly came out over baked. The last came out ok, lots of brown but not burned. Many cookies didn’t spread well as the heat was too high. Less than 1 case baked well.
I couldn’t send the cookies out but also didn’t have enough almond butter to bake more. Nate didn’t think that there was enough almond butter to pick up more and since they do not have the kitchen except for Sunday night and Monday, they could not make more for me.
Now Java Jones is mad, they have lost customers because they had no cookies as I had promised. They have threatened to not order cookies if we cannot deliver as agreed. Aqus has customers asking for the cookies and they are over 1 week overdue.
This is a lesson; I must deliver no matter what happens. Now I must figure out how to make cookies when Nate can’t bake for me.
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